Many businesses have started to realise the need to standardise the deployment of workstations and laptops. IT Departments face huge challenges to deploy refreshed systems to their user community. With a standard build process based on Microsoft Windows 2000 RIS and a scripted build this process can be reduced to merely answering a couple of questions. Many common technical support calls could be resolved more quickly if the ability to rebuild a workstation was fast and efficient, some problems don't require diagnosing, just fixing.