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Overview of Support Services
Product details
Support Services
Preventative Maintenance
 

The Gold, Silver and Bronze Service offerings are designed to cover the main areas of IT network support and consultancy, although pTWO are able to tailor service packages to meet particular requirements if necessary. It is also possible to procure specific services in addition to those offered in the standard contracts. Our consultants are able to recommend the service offering that is likely to be relevant to your needs and provide information on any other aspect of your IT requirements.

Support Feature
GOLD
Contract
SILVER
Contract
BRONZE
Support
Minimun Contract Term 12 Months 12 Months 10 Hours
Fixed Price
 
Pre-Paid Blocks of Hours    
Monthly Support Budget
 
Systems Review & Audit
 
Guaranteed Response
Defined Response Levels
Draw Down Statement
 
Strategic Reviews
Priority Response
Direct Support Access
   
Designated Consultant
   
On-Line Call Logging
Technical Support
Standard Optional / Available

Guaranteed
service levels

Penalty clauses
Monthly budget
Guaranteed Response
Monthly budget
Pre-paid